FAQ
Frequently Asked Questions
Practical answers about care, insurance, and Veteran Care at Torii Health. Can’t find what you need? Email info@toriihealth.org.
General
Who is Torii Health?
Torii Health is part of Iris Dental Medical, a private clinic in Japan. We provide English-language family medicine for SOFA Americans, U.S. Veterans, and families living in Japan.
Where do you provide care?
We provide in-person medical care near Camp Zama and telehealth throughout Japan when clinically appropriate. See our location.
Are your providers American-trained?
Our clinicians bring training and clinical experience across U.S. and Japanese healthcare systems. Care is provided in English, and our team is built around the needs of SOFA Americans living in Japan. Meet the team.
How do I book or contact the team?
Use the Book an Appointment button for a new visit. Existing patients can use the Patient Portal. For general questions, contact info@toriihealth.org.
Care & Services
What kind of medicine do you practice?
Our model is based on U.S. family medicine: preventive care, acute and chronic illness, pediatrics, women’s health, behavioral health, medications, selected procedures, and ongoing follow-up across the lifespan. Explore services.
Do you provide behavioral healthcare?
Yes. Behavioral health is integrated with primary care. We provide screening, diagnosis, counseling, medication management, and ongoing medical and therapy follow-up, with coordination between clinicians when appropriate.
Do you coordinate outside testing or specialty care?
Yes. When care needs to extend beyond our clinic, we help coordinate the next step and remain involved in follow-up. Our goal is to keep care connected rather than hand you off and hope for the best. We know our SOFA community is particularly vulnerable to falling between the cracks.
Can you provide medications and laboratory testing?
Yes. Many laboratory tests can be performed or arranged through our clinic, and many medications can be provided or prescribed in Japan. When something is not available directly, we help coordinate an appropriate alternative or work with your local base.
Insurance & Billing
Do you work with U.S. insurance?
Yes. We work with several U.S. insurance plans, including the VA Foreign Medical Program, FSBP/AFSPA, BCBS, Cigna, and TRICARE. Direct billing depends on your plan and eligibility; our team can explain what applies before or after your visit. Insurance & billing details.
Do you accept Japanese National Health Insurance?
No. Torii Health does not bill Japanese National Health Insurance.
How much will I pay?
Your cost depends on the type of visit, additional services, and your insurance benefits. Professional visit fees are separate from labs, medications, imaging, procedures, and outside services. We can provide an estimate when possible.
Veterans
Do you care for U.S. Veterans?
Yes. Veterans are cared for as part of our primary-care practice, including preventive care, chronic conditions, behavioral health, record review, and coordination of VA-related healthcare when clinically relevant. Learn about Veteran Care.
Do you provide nexus letters or DBQs?
We generally do not provide standalone nexus letters or independent DBQs. Our focus is ongoing medical care. Any VA-related medical opinions or supporting documentation are based on an appropriate clinical relationship, available records, and clinical findings. Our primary goal is ensuring Veterans have access to treatment through an ongoing primary care relationship.
Still have a question?
Email info@toriihealth.org and our team will get back to you, or book a visit to get started.